FAQs

For items that are in stock, ready to ship items ship in 1-3 business days. Business days are Monday-Thursday.

Currently, we only accept orders through our website. This helps ensure a smooth and secure checkout experience for all customers.

We currently do not offer in-person pick-up for online orders. All purchases are shipped directly to the address you provide during checkout.

For any ready to ship clothing items (items that do not have any customization), a store credit will be issued for the return of any regularly priced merchandise within 10 days after receipt of the item(s). The shipping fee is non-refundable and will not be included in the issued store credit. Your store credit will be issued for the cost of the merchandise only. Customers wishing to receive a store credit for purchased merchandise must complete the return process detailed below: 1. Email info@shopmytm.com with their request. 2. Mail the items you wish to return back to: SHOPMYTM 15508 W BELL RD SUITE 101-460 SURPRISE, AZ 85374 * Item(s) returned after 10 days of receipt or show evidence of wear will be destroyed and not returned or exchanged. ** You will be responsible for covering all shipping costs to return your item(s). This includes the shipping cost to return the item(s) to the return address, as well as the shipping costs for shipment of the new item(s). 3. Once your return is processed, we will issue you a store credit in the form of an E-Gift Card within 3-5 business days. Your store credit will be in the amount of the purchased price of the returned item(s) only.

Once a package has been given to your selected mail carrier, we have no control over any delays of your package. It is your responsibility to select the correct shipping time to receive your item based on the listed processing date that is shown on the product page. We will not process any refunds or exchanges due to any mail carrier shipping delays. In order to know when your package will be received by you, you may use the tracking number that is provided to track your package. We do not have any further information on the location of your package outside of what is stated on the tracking. If your package is lost, We will file a claim on the behalf of you with USPS, UPS or Fedex. Timeless Masterpiece is not responsible for refunding or exchanging any items based on USPS, UPS or Fedex losing any items. A refund will only be issued based on the amount awarded through the claim through USPS, UPS, or Fedex.

No refunds or exchanges are allowed for any pre-orders, custom made, sale items, conference sales, patches, or accessories.

Yes if the item has not shipped yet, please email info@shopmytm.com so our Operations Team can assist you. Timeless Masterpiece is not responsible for any lost or returned packages due to the customer placing an incorrect shipping address when placing their order. All orders are provided tracking information to track their packages based on a shipping label that is created to be delivered to the shipping address that is inputted by the customer at checkout. Timeless Masterpiece does not assume any responsibility for undelivered packages due to a shipping address error made on the behalf of a customer. If a customer would like for an order to be resent with an updated address, the customer agrees to pay for the new shipping fees incurred to reship the item once the order has been returned to Timeless Masterpiece

For ready to ship items, you may select your preferred shipping method at checkout based on the availability for your shipping zone. It will provide the estimated business days that it will take for you to receive your item. Once items have been given to the mail carrier, we have no control over any mail carrier delays.

Mockup fees apply to all custom item inquiries and must be paid before any design work or production begins. Mockup fees are not credited toward your order.

Pricing reflects a one-color design; additional colors may increase the cost based on customization.

Once your design fee is paid, it will take our design team 3-7 business days to create your design (mockup or artwork design). Design edits take 1-3 business days. Business days are Monday-Thursday.

The design fee varies. To see design fee pricing, visit the following link: https://shopmytm.com/pages/design-fee-pricing

CHATGPT can help assist with creating design concepts but create unrealistic expectations. You will be required to submit a typed description of your artwork or design concept along with your CHATGPT Design. Failure to provide will result in automatic cancellation of your inquiry.

We accept Visa, Mastercard, American Express, Discover, or digital wallets like Shop Pay, Apple Pay, Google Pay. If eligible, you can pay through Shop Pay in 4 Installments. Shop Pay determines eligibility.

Yes, we can create a payment link for your group to submit payment for your item, shipping costs and all customization.

Yes, your group will have 14 days after your payment link has been issued to submit full payment.

To be notified when an item is in stock, you may sign up for the email restock alerts on the direct product page to be notified when the item restocks.